Privacy Policy

Effective Date: 1 May 2025

1. Overview

Claudios Seafoods respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (hosted on Shopify), you consent to the collection and use of your information as described below.

2. Information We Collect

We collect personal information that you provide to us directly when you:

• Place an order
• Create an account
• Subscribe to our mailing list
• Contact our support team
• Use our website

This may include:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed securely via Shopify and third-party payment providers)
• Order history
• IP address and device/browser information

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about orders, enquiries, and promotions
• Improve our website, products and customer experience
• Comply with legal obligations
• We do not sell your personal information.

4. How Shopify Handles Your Data

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell products and services to you. Your data is stored through Shopify’s secure servers, databases and the Shopify application, located in data centres across the globe.

Shopify may also process your data in accordance with its own Privacy Policy.

5. Disclosure of Information

We may disclose your personal information to:

• Delivery partners
• IT and payment service providers (such as Shopify, Stripe, or PayPal)
• Legal or regulatory authorities where required by law

All third parties are required to handle your data in accordance with Australian privacy laws or equivalent standards.

6. Cookies & Tracking

We use cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences in your browser settings.

7. Access & Correction

You have the right to access the personal information we hold about you and request correction if it is inaccurate, out-of-date, or incomplete. To do so, please contact us using the details below.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access or disclosure.

9. Your Rights Under Australian Law

You have rights under the Privacy Act, including the right to complain if you believe your privacy has been breached.

To lodge a complaint, please contact us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Claudios Seafoods
orders@claudiosseafood.com.au
02 9660 5188